Solutions:

Providing the tools for success

We manage your Gift Card business for you with solutions that reduce financial risk and internal workload — all while enhancing cost efficiencies and increasing revenue opportunities.

Selling Services

Enhanced POS
HQ’s many gift card services require a point-of-sale (POS) management system with multi-functionality, so we license UltraPoS^® Plus. A robust driver of gift card sales and activation, the “plus” comes from the value we add:

Program set-up, project planning and system configuration.
Customized training and seller support.
Enhanced and integrated reporting for multiple products.
Guidance of HQ’s specialized team of technology, operations and finance professionals to drive current and future program development.

Inventory Management
Our web-based, state-of-the-art reporting system delivers robust functionality and powerful accounting, sales and inventory management data for multiple products.

Kiosks
Kiosks provide a valuable self-service gift card sales solution. HQ oversees the development and manufacturing of vending units to support high-volume mall needs.

Distribution
HQ facilitates the introduction of third-party retail, dining and experiential gift cards into clients’ multiple-merchant selling channel as well as the integration of client products into the supermarket and drug store cycle.

Training
HQ provides gift card seller and/or merchant training with three available options:

Train-the-trainer.
Collaborative web-based training.
On-site training.

Call Center
HQ’s call center provides toll-free card seller help for POS troubleshooting and service interruption escalation for clients needing centralized multiple-product support.

Promotion and Loyalty
HQ facilitates innovative and cutting-edge promotional and loyalty applications for multiple-merchant gift cards.

Companies choose to outsource to HQ to reduce cost and workload, minimize business risks, hasten market entry and leverage broad industry experience. Cost savings result from HQ’s efficiencies of scale, strategic third-party pricing negotiation, proficiency with technology resulting in shorter development cycles and improved use of resources.

Gift Card Central
Gift Card Central — an HQ exclusive — expands the gift card mall concept beyond supermarkets and drug stores into non-traditional lifestyle venues like office towers, luxury residential buildings, shopping malls and hospitals. Dozens of popular retail, dining and experiential cards are available for the convenience of occupants, employees and guests where they work, live and visit. It is a turnkey solution, which includes web selling application, integrated payments, full accounting and reconciliation, training and long-term support. A commission is paid for every card sold.

Gift Card Central enhances an existing mall gift card program to offer shoppers a wider range of choices. In a shopping mall where a traditional mall gift card program isn’t practical, Gift Card Central can substitute in its place with both retail and branded gift card product options. In hospitals, office and residential buildings, Gift Card Central becomes a valuable and convenient amenity for tenants and their employees.